Frequently asked questions
Answers about plans, payments, migrations and servers. If yours is missing, write to us.
- Plans and payments
- Migrations
- Servers
Where are your servers located?
Your site is hosted in data centers on the US East Coast, the location with the lowest latency to Panama.
Why don’t you have servers in Panama?
We currently don’t offer hosting on servers located in Panama. We choose data centers that meet our infrastructure, connectivity and quality standards and deliver optimal performance for visitors in Panama and worldwide.
How long does it take to register a domain?
Once payment is confirmed, the domain is usually registered right away. In some cases it may require manual intervention.
If your domain is not active after 24 hours, contact us and we will check your order.
Can I change plans at any time?
Yes. You can upgrade at any time with no interruptions or changes to your site. Downgrades apply at renewal, as long as your usage fits the new plan’s limits.
Will you migrate my site from my current provider?
Yes! We move your files, websites, databases and email at no cost, and give you a preview URL to check everything before the switch.
cPanel accounts are migrated for free. Other control panels have a small per-account fee, which we include in your quote.
How long does it take to activate my service?
Hosting plans are activated as soon as we confirm your payment.
Migrations are usually completed within 24 hours, depending on the size of your data. Free extras such as the domain may take up to 24 business hours.
Where are you located?
We are a business registered in the Republic of Panama and serve our customers mainly remotely.
We have been in business for more than 11 years.
Do your prices change at renewal?
No. Our prices are clear and stay the same when you renew. What you see is what you get.
Which billing terms do you offer?
Monthly, 1 year, 2 years or 3 years. The longer the term, the lower the monthly price: 3 years saves you more than 30% compared to monthly billing.
From the Entrepreneur plan up, terms of 1 year or longer include a free .com domain.
Do you offer business email?
Every plan includes email accounts on your domain, ideal for the day-to-day of a small business.
If your team needs large mailboxes, calendars or frequent sending, we set up Zoho Mail, Google Workspace or Microsoft 365 on your domain. It is quoted separately.
Which payment methods do you accept?
Mainly bank transfer to our account in Panama. We also accept PayPal and Bitcoin.
Will my site go offline during the migration?
Almost never. We copy your site to our servers while it keeps running on the old one and give you a preview URL to review it.
Once you approve it, we tell you how to update your name servers (DNS). If you prefer, we can schedule the migration for a time window of your choice.
What happens if I reach my plan limits?
Each plan has limits on space, accounts and resources (CPU, memory and processes). When you reach them you won’t be able to create more items such as databases or mailboxes, and your site may respond more slowly during traffic peaks.
You can check your usage in cPanel and, if needed, move to a larger plan or a VPS. Each limit is explained in the help center.
Can I use my hosting as file storage or backup?
No. Your plan’s space is for active websites and email. It may not be used for personal backup storage, download or file distribution sites, or copyrighted content you don’t own.
These rules protect the performance of every customer sharing the server.
Can't find what you're looking for?
Check the help center guides or write to us.